E-business - product and customer support for SME

E-manufacturing, E-business and Virtual Enterprises

by Soroka on November 3, 2010 - 14:45

E-business - product and customer support for SME

Marcin Slowikowski*, PIAP; Tadeusz Goszczynski, PIAP; Zbigniew Pilat, PIAP; Jacek Zielinski, PIAP

Abstract: Nowadays SMEs need to extend their offer with different product & customer support services, such as: condition based maintenance, problem solving, equipment reconfiguration services etc., and to be able to cost–effectively provide these services to customers distributed worldwide. For this purpose users need ICT solutions, which will allow smooth transition from the current (mostly locally oriented) service provision, to provision of services at global market, partly in ‘virtual world’. The paper presents current state of application for ICT based supplier-customer collaboration, with the special attention for the new tools and possibilities which are available within WEB2.0 concept.

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Optimistic!

November 26, 2010 - 05:27 - by tgoszczynski Thanks for a Q. We have 4 SMEs in our consortium - ready for new ICT. No place here for more statistics but.... Table 6. ICT support of business activities (2008) in Slovakia's Enterprises 1)Banking and financing 2)Index 2008/2007 3)Market data gathering 4)Index 2008/2007 5)Training and learning 6)Index 2008/2007 No. 1 2 3 4 5 6 Micro 85.0 104.0 58.5 104.9 28.8 81.7 Small 91.2 100.0 67.0 94.0 38.9 86.9 Medium 93.5 96.8 79.7 99.5 66.5 104.4 ......(reconfigure it for a table in your computer) Source: http://www.iacis.org/iis/2009_iis/pdf/P2009_1287.pdf We are optimistic ! Tadeusz

Internal / external ?

November 28, 2010 - 21:20 - by Richard Barton Tadeusz... optimistic!? I hope that the statistics give you some confidence! It would seem that the financial sector lead the way. In many cases, these companies can be geographically dispersed, so maybe this technology could be best employed around internal interfaces and applications?... to give the company some real confidenece? Richard

SME attitudes?

November 18, 2010 - 19:13 - by Richard Barton Dear authors, Thankyou for your paper. I know that this is early stages of your research, but already yu have shown how this E business strategy could be adopted by SMEs, so I am interested to know about your findings aroung the existing knowledge and technological readiness of SMEs ? I might expect to see some typical early adopters to lead the market... are there any good examples that we could see? Richard.

welcome

November 18, 2010 - 19:08 - by Richard Barton Hello to the contributing authors of, and visitors to, the E-manufacturing, E-business and Virtual Enterprises session. I am pleased to be able to act as co-chair of this session and have already enjoyed reading the contributed papers. I hope that there will be some active contribution and that we can see some exchange of ideas, constructive comments and also some less formal commentary and questions around motivation and activity in these areas. If you have any queries then please do let me know, and I look forward to reading all of your comments! Best regards, Richard.